Shipping & Returns
GENERAL SHIPPING INFORMATION
All in stock orders for customers shipping within the 48 contiguous states are processed and leave our stores within 1 to 3 business days, via USPS. Please let us know if you require any special shipping needs and we will do our best to accommodate you. To make arrangements, please email: leisurelifenyc@.com.
SHIPPING WITHIN THE USA
Sales tax will only be charged on orders shipped to New York, in accordance with the law. Every shipment is insured for the full dollar amount of the order. Signatures are required at time of delivery for any goods, at which point responsibility for your purchased goods passes to you. If the items you are purchasing are being delivered to someone else, the responsibility passes to the person who signs for the delivery. We do our best to ensure that your items arrive to you undamaged, however if any goods arrive in a less than satisfactory condition please email us at leisurelifenyc@.com so we can assist.
On any air shipments, and on all orders outside of the 48 contiguous states or to APO/FPO addresses, there may be additional freight charges on some items, for which you will be notified prior to shipment. International shipments may be subject to import taxes and duties and are the full responsibility of the customer. In addition some orders may experience customs delays, which we unfortunately have no control over. All offers for free shipping and similar promotions exclude international orders unless otherwise noted.
We want you to be fully satisfied with your purchase. If a purchase fails to meet your expectations however, we will gladly exchange or refund the item. Please note that all items must be returned within 10 days of receiving your order, in the condition that they were received: NOT WORN, ALTERED OR WASHED, DAMAGED and with ALL TAGS ATTACHED.
Refunds will be given for the cost of the item, not for the cost of shipping charges and are made in the same form as the original payment or by store credit only. When sending us your return, please email leisurelifenyc@.com for approval. Refunds will be issued only after the item has been received by us. Please allow 3 to 4 business days for processing.
Please note the time it takes for refunds to post to your account may vary greatly depending on your bank and/or credit card merchant. Please allow 10 business days for the credit to appear on your billing statement.
FINAL SALE ITEMS
All final sale items cannot be returned or exchanged. If we receive a returned final sale item, the package will be returned to you, and Leisure Life NYC will notify you via email. No refund will be issued.
Returns outside of the 10-day timeframe may be accepted at the discretion of Leisure Life NYC and may only be refunded as a store credit. Shipping and handling charges are non-refundable except when store credit is selected as means of refund. Please email leisurelifenyc@.com for approval on a return outside the 10 day window, prior to mailing the return to us. All returns must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and be accompanied by a copy of the receipt. All special order items are considered final sale.
Upon receiving your shoes, check the sizing by trying them on indoors, on a clean or carpeted surface until you are certain you are keeping them. Footwear returns must be unworn, in the state you received them, and in their original, undamaged shoebox as this is considered part of the product.
Leisure Life NYC cannot accept responsibility for reimbursement or compensation of lost packages without proof of delivery. You will be notified by email once your return has been received and processed. Information to facilitate returns will be provided with your order.
Mail return items to:
Leisure Life NYC
559 Myrtle Ave.
Brooklyn, NY 11205